It's likely your system is not connected to the internet. So we need to check this first. This will either be by:
1 - Powerline Adaptors
2 - Hardwiring
3 - Wifi Bridge
Powerline Adaptors - You should have one near your system and another near your internet router and they should resemble the picture below -
Step 1: Check that neither of these are plugged into an extension cord, as they only work efficiently when plugged directly into a wall socket. If it is, please move the Powerline Adaptor into a wall socket and continue to step 3.
Step 2: Turn off the Hub - This can be done by lifting the small panel on the front of the White box Labelled "Social Energy" then flicking the switches down one at a time starting from the left hand side.
Step 3: Re-pair your Powerline Adaptors, there is a helpful video on YouTube to help you do this, please click here. Move to Step 5 if you were moving from an extension cord.
Step 4: Power the Hub on by flicking the breaker switches into the on position (up)
Step 5: Check your App. After about an hour log into your Levelise App, on the dashboard there should be units consumed in the section called Consumed. If this still shows 0, and you skipped step 2 please follow step 2. If all steps are complete, please email us at support@levelise.com for further help.
Hardwired - Please try the instructions below:
Step 1: Power down the Hub. The hub can be seen in the picture below. This can be powered down by lifting the small panel on the front of the White box Labelled "Levelise" or "Social Energy" then flicking the switches down one at a time starting from the left hand side.
Step 2: Power down your Internet router.
Step 3: Check the LAN cable is securely connected to both the Internet router and the Social Energy/Levelise Hub.
(Arrow in red in the below picture)
Step 4: Power the Internet router back up and wait until an internet connection is available.
Step 5: Power the Hub back on by flicking the breaker switches into the on position (up).
Step 6: Check your App. After about an hour log into your Levelise App, on the dashboard there should be units consumed in the section called Demand. If all steps are compete and your App is still showing Demand as 0, please email us at support@levelise.com for further help.
WiFi Bridge - If your system is connected via WiFi Bridges then you will need to contact your installer who will be able to assist.