Customers

Energy saving

• Quick tips on saving energy

Levelise products

• Product Statement of Compliance
• How do I report security issues with a Levelise product?

System

• How do I update my import tariff?
• Why do you need access to my tariff?
• Why do you need access to my Half Hourly Data?
• Levelise app - Support
• Levelise app - Profile
• Levelise app - Dashboard

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Technical Support

• How is my system connected to the internet?
• How do I access the Status Page of the Social Energy/Levelise Hub?
• How can I test my internet connection?
• How do I resolve a problem with my Wi-Fi router?
• How do I resolve a problem with my Wi-Fi extender?
• How do I resolve a problem with my Wi-Fi bridge connection?

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Who to contact

• How to make a complaint?
• Who To Contact When
• I have a technical problem, who do I contact?
• How long does installation take?
• How long will the battery last?

Benefits

• How much can you save with us?
• REGOs explained
• Static Firm Frequency Response
• Local Constraint Market
• Firm Frequency Response
• What services do Levelise participate in?

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