For Levelise to optimise your battery and for you to view your data through our app, your Levelise Hub 2 must be connected to the internet at all times.
Your Hub 2 can connect to the internet via direct cable to your internet router; or via Wi-Fi. This article details how to reconnect to Wi-Fi.
Reconnection process
- Open the Levelise app and scroll to the bottom of the dashboard.
Select Hub connection.
Select Wi-Fi as the connection type.
- Select Configure Wi-Fi.
- Switch off your Hub 2 at the wall socket, wait 30 seconds and then switch it back on. You now have 20 minutes to complete the rest of the process. If it takes longer than this, just switch it back off and on at the wall socket and start again.
- Once the Hub 2 has been powered on for 2 minutes (to give it time to fully restart), select Configure Wi-Fi.
- Scan the QR code on the leaflet you were given when the Hub2 was first installed. If you don't have this, scan the QR code on the side of the Hub 2. If you are unable to do this, please contact us via support@levelise.com.
- Please wait while the app scans for available networks. This can take a few minutes.
- Follow the app instructions to reconnect to your Wi-Fi.
- Please contact us if you need any assistance via support@levelise.com.