How do I resolve a problem with my Wi-Fi extender?

Introduction

A Wi-Fi extender receives the internet signal from your internet router via Wi-Fi and passes this to the Social Energy/Levelise Hub.

The Wi-Fi extender will be connected to your Social Energy/Levelise Hub via an ethernet cable. 

There are different types of Wi-Fi extenders available, here are some common ones.

Guidelines

• A Wi-Fi extender will only function properly if there is adequate signal received from your router at its location.
• The ethernet cable connecting your Wi-Fi extender to your Social Energy/Levelise Hub must be free from damage and be CAT5 or above with eight pins in the connectors.
• The pairing process below is a general guide. Documentation for the model you have should be available online from the manufacturer's website.

Pairing process

1. Please turn off the Social Energy Hub. This can be done by lifting the small panel on the front of the white box labelled "Social Energy" then flicking the switches down one at a time starting from the left hand side.
   
2. Locate the WPS button on your internet router and press this for one second. The WPS button may look like one of these:
   
3. Within two minutes, press the WPS button on the Wi-Fi extender for 1 second.
4. The WPS light on the Wi-Fi extender should now be illuminated and not blinking.
5. Check the ethernet cable joining the Wi-Fi extender to the Social Energy Hub LAN port is secure and free from damage.
6. Turn the Social Energy Hub back on by flicking the switches up one at a time starting from the right hand side.
7. Log into your Levelise App. On the dashboard there should be units consumed in the section called Consumption which updates every few seconds. This will confirm the system has been reconnected. It may take 24 hours for the Battery Status indicator to change from red to green or blue.

Optional process if pairing in situ did not work

1. Disconnect the ethernet cable from the Wi-Fi extender.
2. Unplug the Wi-Fi extender from the wall socket.
3. Plug the Wi-Fi extender into a wall socket in the same room as your internet router. Switch on the socket.
4. Follow steps 2 to 4 above
5. Relocate the Wi-Fi extender to be near the Social Energy Hub and reconnect the ethernet cable. Switch on the socket.
6. Follow step 6 above onwards to restart the Social Energy Hub.

Still having issues?

• Please test the internet is reaching the Social Energy Hub with this process.
• Please take photos of:
  • your Wi-Fi extender showing the lights
  • the underside of the Social Energy Hub showing the connection
  • the model number of your Wi-Fi extender
• Send these photos to support@levelise.com and we will review them and get back to you as soon as possible.