Introduction
A Wi-Fi router receives the internet signal from your main internet router via Wi-Fi and passes this to the Social Energy/Levelise Hub.
The Wi-Fi router will be connected to your Social Energy/Levelise Hub via an ethernet cable.
There are different types of Wi-Fi routers available, here is a common version.
Guidelines
- A Wi-Fi router will only function properly if there is adequate signal received from your main internet router at its location.
- The ethernet cable connecting your Wi-Fi router to your Social Energy/Levelise Hub must be free from damage and be CAT5 or above with eight pins in the connectors.
- The pairing process below is a general guide. Documentation for the model you have should be available online from the manufacturer's website.
Pairing process
You will need a laptop or PC connected to your internet to pair your Wi-Fi router.
- Please turn off the Social Energy Hub. This can be done by lifting the small panel on the front of the white box labelled "Social Energy" then flicking the switches down one at a time starting from the left hand side.
- Check that the Wi-Fi router is powered on.
- Open the Wi-Fi menu on your computer and look for “TP-Link_XXXX” (where X is a number or letter). Select Connect.
- Enter the wireless password written on the underside of the router.
- Open a web browser and navigate to tplinkwifi.net
Note: if the window is not large enough, the prompt to use the app may obscure the useful information so select the x to close this prompt. - Set a new password (please make a note of this somewhere secure) and select "Start".
- Select "Next" to run the Quick Setup.
Select the "Customize" button to create a new name for this Wi-Fi connection. The name is not important but it may help to use "solar" for easier identification later. - Select Range Extender and select "Next".
- Find the name of your home Wi-Fi network in the list and select "Connect". If offered the choice between 2.4 GHz and 5 GHz, opt for 2.4 GHz as this is more stable.
- Enter the password for your home Wi-Fi in the password field. You may select the "Customize" button to create a new name for this Wi-Fi connection. The name is not important but it may help to use "solar" for easier identification later.
- Select "Next". There will be a page asking for a LAN type - no changes are required.
- Select "Next" to reach the summary page. We suggest taking a screenshot of this summary for your records.
- Select "Finish" and the router should reboot.
- Wait for the lights to appear on the front of the device to turn green. The second and third lights (internet and Wi-Fi) should be illuminated.
- Unplug the router and position it near the Social Energy Hub, plug it into an electrical socket and switch it on.
- Connect the Wi-Fi router via an ethernet cable to the LAN port of the Social Energy Hub.
- (If you have a SolaX battery inverter) Connect the other port of the Wi-Fi router to the battery inverter dongle via an ethernet cable.
- Turn the Social Energy Hub back on by flicking the switches up one at a time starting from the right hand side.
- Log into your Levelise App. On the dashboard there should be units consumed in the section called Consumption which updates every few seconds. This will confirm the system has been reconnected. It may take 24 hours for the Battery Status indicator to change from red to green or blue.
Still having issues?
- Please test the internet is reaching the Social Energy Hub with this process.
- Please take photos of:
- your Wi-Fi router showing the lights
- the underside of the Social Energy Hub showing the connection
- Send these photos to support@levelise.com and we will review them and get back to you as soon as possible.