Introduction
A Wi-Fi bridge is normally a pair of devices which transmit the internet signal wirelessly between the units, allowing devices to use the internet via ethernet cables or Wi-Fi. Here is a typical Wi-Fi bridge:
One Wi-Fi bridge
This will be connected to your Social Energy/Levelise Hub via an ethernet cable. The Wi-Fi bridge receives the internet signal via Wi-Fi and passes this to the Social Energy/Levelise Hub.
Two Wi-Fi bridges
One device will be connected to your internet router via an ethernet cable. The second device will be connected to your Social Energy/Levelise Hub via an ethernet cable. The Wi-Fi bridge attached to your internet router sends the internet signal via Wi-Fi to the second device which passes this to the Social Energy/Levelise Hub.
As internet routers have a strong Wi-Fi signal as standard now, we suggest removing the Wi-Fi bridge connected to your internet router and just having the single unit attached to the Social Energy Hub. Then follow the reconnection process below to enable the connection to the single device.
Guidelines
- What the lights mean on your Wi-Fi bridge:
- The ethernet cable(s) connecting your Wi-Fi bridges to your Social Energy/Levelise Hub (and internet router if applicable) must be free from damage and be CAT5 or above with eight pins in the connectors.
Reconnection process
You will need a laptop or PC connected to your internet to pair your Wi-Fi bridge.
- Please turn off the Social Energy Hub. This can be done by lifting the small panel on the front of the white box labelled "Social Energy" then flicking the switches down one at a time starting from the left hand side.
- Check the operation mode on the Wi-Fi bridge is set to AP.
- Please reset the device to factory settings by pressing and holding the WPS/reset button for 8 seconds (while the device is on).
- Open the Wi-Fi menu on your computer and look for “TP-Link_XXXX” (where X is a number or letter). Select Connect.
- Enter the wireless password which is the “KEY” written on the side of the device. (If your PC fails to connect via Wi-Fi, you can use an ethernet cable instead.)
- Open a web browser and navigate to tplinkwifi.net or 192.168.0.25
- Set a new password (please make a note of this somewhere secure) and select "Let's Get Started".
- Select your time zone and select “next”. Make sure you page is wide enough to show all the text.
- Select Repeater/Bridge Mode and select “Next”
- It will then prompt about restarting the device. Select “Yes”. This can cause you to disconnect from the MR3020, so you may need to check your connection before proceeding.
- Once the device has restarted, you can continue set up. Select "Connect to 2.4GHz network" and then scan for your home Wi-Fi network.
- When you see your Wi-Fi network, select the blue link icon on the right to connect.
- Enter the password for your home Wi-Fi network and select "Next".
- You then have the option of repeating the Wi-Fi via the device. We recommend having this on using the default settings. This is optional, but it can make it easier to manage the device. Make your choice and then select "Next".
- The final page is just a summary. We suggest taking a screenshot of this summary for your records.
Then select “Save”.
- You can now log back in to check the status of the connection.
- Connect the Wi-Fi bridge via an ethernet cable to the LAN port of the Social Energy Hub.
- Turn the Social Energy Hub back on by flicking the switches up one at a time starting from the right hand side.
- Log into your Levelise App. On the dashboard there should be units consumed in the section called Consumption which updates every few seconds. This will confirm the system has been reconnected. It may take 24 hours for the Battery Status indicator to change from red to green or blue.
Still having issues?
- Please test the internet is reaching the Social Energy Hub with this process.
- Please take photos of:
- your Wi-Fi bridge device(s) showing the lights
- the underside of the Social Energy Hub showing the connection
- (If you have two Wi-Fi bridges) The back of your internet router showing the connection
- Send these photos to support@levelise.com and we will review them and get back to you as soon as possible.