Introduction
When you have a single ethernet cable that connects your Social Energy/Levelise Hub to your internet router, this is known as a hardwire or direct connection. This connection may go via a network switch to allow additional devices to use the same connection. A typical network switch is shown below.
Guidelines
If you are having issues with your connection please take note of these pointers and then follow the reconnection process below.
- Ethernet cables should be CAT5 or above and have 8 visible pins in the connector.
- Ethernet cables should be free from damage and, if used outside, have suitable protection.
- Make sure the ethernet cable connector is pushed firmly into the LAN 1 (or LAN 2, either is fine if you have both) port of the Social Energy Hub.
- Make sure the ethernet cable connector is pushed firmly into one of the ports of your internet router. It should not be in the port labelled WAN (if you have one).
- If you are using a network switch to share the connection with multiple devices, check the switch is not faulty.
Reconnection process
- Please turn off the Social Energy Hub. This can be done by lifting the small panel (circled in black in the image below) on the front of the white box labelled "Social Energy" then flicking the switches down one at a time starting from the left hand side.
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Switch off your internet router.
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Check the ethernet cable (indicated by red arrow in image above) is securely connected to both the router and the Social Energy Hub and is free from damage.
- Switch your internet router back on and wait until an internet connection is available.
- Turn the Social Energy Hub back on by flicking the switches up one at a time starting from the right hand side.
- Log into your Levelise App. On the dashboard there should be units consumed in the section called Consumption which updates every few seconds. This will confirm the system has been reconnected. It may take 24 hours for the Battery Status indicator to change from red to green or blue.
Still having issues?
- Please test the internet is reaching the Social Energy Hub with this process.
- Please take photos of:
- the underside of the Social Energy Hub showing the connection
- The back of your internet router showing the connection
- your network switch if you have one
- Send these photos to support@levelise.com and we will review them and get back to you as soon as possible.